OpenText Extended ECM for Microsoft Dynamics 365 by Contesto
Facilitate efficient, secure and compliant collaboration with integrated content and real-time data to enrich customer-centric business process flows.
Successful enterprises are both intelligent and connected. But silos of data in legacy systems, restricted user access and inefficient internal processes are all barriers to digital transformation. The challenge: how to efficiently manage volumes of data, documents and other information stored in leading business applications to enable dynamic, secure and compliant collaboration across multiple users and teams.
To drive agile processes and facilitate informed decisions, today's organizations are adopting an integrated, seamless approach to connecting content and business processes to surface a single source of truth for information - regardless of originating system or business application.
OpenText Extended ECM for Microsoft Dynamics 365 by Contesto provides the critical connection between OpenText's leading Enterprise Content Management (ECM) portfolio and Microsoft Dynamics 365, delivering a complete set of content services to enrich business processes flows for Sales, Marketing, Customer Service and Field Services. Connected customer workspaces enable data and content to flow dynamically from key business applications to users working in Dynamics 365, Office 365 and Microsoft Teams, delivering a holistic view of customer data and facilitating frictionless collaboration. By surfacing information which teams can trust, you enable data to drive informed decisions - accelerating lead to order times for pursuit teams, launching high-impact marketing campaigns and empowering customer and field services teams to successfully manage cases from problem to resolution.
Remove friction across customer workloads
Accelerate customer-centric processes
Improve data quality, security and integrity
Surface data and content to ensure a single point of truth
Enable better collaboration and workplace productivity
Interested? Contact us to learn more about how connected workspaces enables frictionless processes so users can collaborate across teams, securely access real-time data and efficiently manage content across integrated systems to support a single point of truth for customer-centric engagement.